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At Nulife Medical we value our customer's opinion, and we welcome any comments, questions or suggestions you might have. You can contact us by calling (800) 685-1499. Our Phone lines are open Monday - Friday 8:00 AM to 5:00 PM PST. If you call during non-business hours, you are always welcome to leave a message, and we will get back to you as soon as possible. Or you can contact us via email anytime. CLICK HERE to send an email from our Contact Us Page.
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For specialty items or non-credit card orders, or if you are having difficulty ordering online, please feel free to contact our customer service department Monday through Friday 8:00am to 5:00pm PST at (800) 685-1499.
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We accept orders via fax or mail, in addition to orders via the web. Please include an order form with any order placed by fax or mail. To obtain an order form CLICK HERE to view order form & print in PDF format.
To place an order fax to (949) 644-9353, or mail to:
Nulife Medical
400 Newport Center Drive Suite 104
Newport Beach, CA 92660
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We accept the following credit cards for online orders: Visa, Mastercard, Discover and American Express. To use Checks or Money Orders please contact a customer service representative.
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Shipping MethodsShipping is provided using real time rates from UPS. Shipping rates are based upon product weight and destination zip code.
Free ShippingFree shipping is available on most orders over $99. All orders with free shipping will ship UPS GROUND. Exclusions to free shipping are:
Bulky items such as diapers and wheelchairs
Heavier items such as Colpacs and Breast Prosthesis
Expedited shipping orders
Back Ordered ItemsWe make every effort to stock a full supply of the most popular products. In the event that we have to order from the manufacturer, the ship date may be delayed and you will receive an email with the expected shipping date. Some products are shipped directly from the manufacturer to shorten the delivery time.
Same Day ShippingOrders for stocked merchandise received before 2:00 p.m. Monday through Friday will ship the same day. Orders received after 2:00 p.m. on Friday will ship the following Monday.
Rush DeliveryIf you need an order right away you can opt for next-day or second-day air delivery. Charges for these services are as indicated. Please call customer service to ensure product availability.
Shipping to CanadaAll orders to Canada are subject to taxes and tariffs. The recipient of the package will be held responsible for customs clearance charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Our International customers can contact us by email at
info@nulifemedical.com
We can also be reached at our non toll free number 949-644-6382.
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Any items damaged during shipment should be reported within 5 days of receipt. Contact the NuLife Medical Customer Service Department at 800-685-1499. We will send out a new order with no additional cost. |
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ReturnsPlease call our toll-free number (800-685-1499) within 20 days of your purchase before making a return. All returns require a Return Authorization Number. If a Return Authorization Number is not clearly marked, your package may be refused. Any items sent for return that do not fall within the guidelines will be returned at the customers expense.
RETURN CONDITIONSAll products must be returned in the original condition including packaging, documentation, warranty cards, manuals and accessories. The RA number must be written on the return shipment. All returns must be shipped freight prepaid. Unless instructed otherwise. For health and sanitary reasons, we are unable to accept returns on items that have been worn or laundered. All returns are subject to a 15% restocking fee. No late returns will be accepted. You will receive a refund less any S&H fees once the item has been approved as resalable.
EXCHANGESPlease call our toll-free number (800) 685-1499 within 20 days of your purchase to make an exchange. Please have your order number ready before calling.
EXCHANGE CONDITIONSAll shipping and handling costs for exchanges are the responsibility of the customer, unless the item is defective. For health and sanitary reasons, we are unable to accept exchanges on certain items. Any costs incurred due to a mis-measurement in size will be the responsibility of the customer. Exchanges will be processed as a new order. All charges will be reapplied including S&H fees. Once your return has been received, your order will be refunded 100% of the purchasing price.
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All California residence will be charged for sales tax. All orders outside of California are exempt from sales tax. |
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At NuLife Medical we respect your privacy. We will safeguard, according to strict standards of security and confidentiality, nonpublic, personal information our customers or representatives of our customers share with us. "Nonpublic, personal information," for example, would include such information as your name, address, telephone number, social security number, date of birth, Website usage either online or on applications and other forms, and medical information. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure. Whenever you visit our website, whether to request information or to place an order, your personal information is handled with you privacy and security in mind. Any customer or visitor information collected is not shared or sold to third parties inder any circumstance. When necessary, we will review and revise our Privacy Policies to protect customer information. It is our policy that only authorized NuLife Medical employees who need to know your personal information will access and use it. NuLife Medical may contact you regarding fund solicitation, sales, or product deliveries. We will limit the collection and use of customer information to the minimum we require to deliver superior service and to administer our business. |
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