SHIPPING & RETURNS

YOU CAN COUNT ON US AND HERE IS WHY:

1. Our customer care specialists are devoted to finding solutions and meeting the individual needs of each customer.

2. We are ready to offer suggestions and sizing advice.  Our customer care team members regularly attend in- services and continuing education seminars. If we do not have an answer to your question, we will find the answer by using our vast network of resources.

3. We are an established business that has been in operation since 1967.  The brands that we carry are trusted and proven in the industry; our manufacturers stand behind their brands and we stand behind the products we carry.  Rest assured, we have our customers' best interest in mind and we are always on the lookout for new and innovative products.

4. Shopping online should be easy, economical, and uncomplicated.  Our goal is to remove all barriers to your shopping experience.  As a small family business, we can offer our customers truly personal care and attention.

 

NULIFE MEDICAL DOES NOT SHIP TO THE FOLLOWING STATES DUE TO LICENSING REQUIREMENTS IN THESE STATES:

AL, CT, MD, PA, ND, NV

 

NULIFE MEDICAL RETURN AND EXCHANGE POLICY

90 DAY POLICY:   Unworn/unopened products in original packaging with tags attached can be exchanged or returned up to 90 days from the date of original purchase.  Original shipping cost will be deducted from the refund amount for any returned item.

30 DAY POLICY:  Opened products may be returned within 30 days of original purchase as long as there are NO signs of wear such as, stains, odors, hair or discoloration of any kind and the item is in re-sellable condition.  The determination of whether or not an item is re-sellable is at the sole discretion of Nulife Medical.  The original shipping cost will be deducted from the refund amount.  Opened items that are approved for return or exchange are subject to a 20% restocking fee.

EASY EXCHANGES AND RETURNS:  If you wish to exchange or return a product, please call our customer care line at (800) 685-1499, or email customer service at info@nulifemedical.com, and request a RMA number.  Please let us know what item you wish to return and what item you would like in exchange.  As soon as we have receive the item for return or exchange we will complete your request as quickly as possible.  To ensure your item is eligible for return or exchange, we suggest that items are tried on over clothing whenever possible. 

 

COMPLETE THE PROCESS

Step 1.  Call 1-800-685-1499 or email our customer care team at info@nulifemedical.com to request a RMA number.  Items sent back without a RMA will not be accepted.  Request a return shipping label be emailed to you.  

Step 2. Write your RMA on the outside of the package you send back.

Step 3. Mail your package to: 400 Newport Center Drive, Suite 104  Newport Beach, CA 92660.  Protect yourself by mailing your package via a traceable method such as, USPS or UPS tracking to ensure delivery to our facility.  Please allow 2-3 weeks for processing.

SATISFACTION GUARANTEED

  If you are not satisfied with your purchase, we want to make it right for you. 

Please call our customer care team at 1-800-685-1499. 

Our team is available Monday thru Friday from 8:00 am - 5:00 pm Pacific Standard Time. 

Products that are verified defective by the manufacturer will be refunded in full including all shipping costs.