NuLife Medical Return/Exchange Policy:
NOTE: NuLife Medical is NOT responsible for packages lost in transit. Please note that for logistical reasons, items in the same order might be sent in separate packages.
***ALL bathroom safety items, face masks, FLA hernia brief, FLA hernia belt, and clearance items are FINAL SALE. No returns or exchanges will be accepted.
20 DAY POLICY: Items may be returned within 20 days of original purchase as long as there are NO signs of wear such as, stains, odors, skin flakes, hair or discoloration of any kind and the item is in resalable condition. The product needs to have the tags attached and be in the original packaging. The determination of whether an item is resalable is at the sole discretion of NuLife Medical. We will pay the return shipping costs and issue a return label if the return is a result of our error (if you received an incorrect or defective item, etc.). All returns are subject to a 15% restocking fee.
RETURN/EXCHANGE PROCESS: If you wish to return or exchange a product, please call our customer care team at 1-858-412-3650, or email customer service at email@example.com. Please let us know the product you wish to return and the reason for the return/exchange. If the return is eligible, our customer care team will issue you an RMA number. Please write this number on the outside of the packaging and send the product to us at: 7660 Fay Ave, Suite H #367, La Jolla, CA, 92037. Once we receive the product, we will inspect the return and if eligible complete your request as quickly as possible. Items sent back without an RMA number will not be accepted.
If you are not satisfied with your purchase, we want to make it right for you.
Please call our customer care team at 1-858-412-3650
Our team is available Monday thru Friday from 9:00 AM – 5:00 PM Pacific Standard Time.
You Can Count on Us and Here is Why:
1. Our customer care specialists are devoted to finding solutions and meeting the individual needs of each customer.
2. We are ready to offer suggestions and sizing advice. Our customer care team members regularly attend in- services and continuing education seminars. If we do not have an answer to your question, we will find the answer by using our vast network of resources.
3. We are an established business that has been in operation since 1967. The brands that we carry are trusted and proven in the industry; our manufacturers stand behind their brands and we stand behind the products we carry. Rest assured, we have our customers' best interest in mind and we are always on the lookout for new and innovative products.
4. Shopping online should be easy, economical, and uncomplicated. Our goal is to remove all barriers to your shopping experience. As a small family business, we can offer our customers truly personal care and attention.